Understand what it takes to build a credible customer journey path, the nuances of what impacts emotion, feelings, and long-term brand loyalty. Here, you’ll find a chest of articles designed to help you win in the CX battleground with strategies geared towards empowering employees, customer insights, and digital moments of truth.
High customer retention can be achieved through characteristics of a customer-centric enterprise. As a business owner, getting people into your business is one of the keys ...
Customer Experience Management: What It Is and Why Does it Matter? What is Customer Ex...
Data is undeniably at the core of every digital enterprise of the modern age, and nobody can deny that fact. A digital platform and application can only be truly effective ...
iTechArt is a company that offers big data consulting services in real-time that is backed by a team of dedicated business intelligence experts who have domain expertise in...
In the previous article, we covered portions of customer evolution and the modern business’ response to the phenomena. Digital transformation occurred as a result of the em...
