Global chatbots market size projected to reach $3892.1 million by 2028

Global chatbots market size projected to reach $3892.1 million by 2028

The Global Chatbots Market is Segmented by Type (Software, Services), by Application (Websites, Contact Centers, Mobile Platform, Social Media): Opportunity Analysis and Industry Forecast, 2022–2028. It is published in Valuates Reports under the Software Category.

The global chatbots market is projected to reach $3892.1 million by 2028, from $1079.9 million in 2021, at a CAGR of 20.0% from 2022-2028.

Major factors driving the growth of the chatbots market

The rising demand for chatbot software and services due to the increasing penetration of websites, social media platforms, and mobile applications will fuel the growth of the global chatbot market.

The demand for intelligent customer engagement, benefits such as time and cost savings, and the ability to offer personalized bots through AI integration will drive market growth during the forecast period.

Trends influencing the growth of the global chatbots market

Consumers look for businesses online and want one-tap solutions instead of relentless searching. Hence enterprises are integrating websites with chatbots to provide a smooth customer experience, thereby bolstering the growth of the chatbots market. Timely response and round-the-clock availability ensure that customers can get quick support and products are sold efficiently. Websites with chatbots lead to well-qualified leads and convert higher. Enterprises can get repeat customers and collect detailed user insights.

The chatbot market will be impacted positively as the number of platforms and accounts using AI chatbots will increase tremendously in the coming years. Companies registered on social media platforms like Facebook use chatbots to enhance customer service and collect relevant data and quality leads. The bots are also used for shopping recommendations and solving users’ queries regarding products or services.

Intelligent natural language virtual assistants are pivotal in improving the user experience in call centers. The bots can comprehend human speech and identify the intent behind the caller’s inquiry without having to speak in specific phrases or words. By establishing personalized interactions with customers and offering product recommendations based on past buying experiences, bots are expanding the growth prospects of the chatbot market. Furthermore, the AI-powered software helps push the possibilities down the marketing funnel by guiding them through every aspect of the transaction. Chatbots predict customer behavior and send the proper notifications to the right people every time. This provides an engaging shopping experience.

Companies use chatbots on their smartphone apps to reach customers directly. The tool analyzes the messaging and recommends which product fits a user’s needs. This ensures that people can make informed decisions quickly, bolstering the growth of the global chatbot market. Moreover, people can engage easily without prior training, and the inbuilt NLP systems analyze the queries to provide context-based accurate answers.

Bots are essential for businesses as it allows them to reduce people-to-people interactions and cut labor costs. Apart from operational cost, massive savings comes from freeing up the time of workers doing routine tasks. The entire interaction time on social media channels, phone calls, and messaging apps can be cut dramatically. Organizations are gradually phasing out customer support staff by bringing in chatbots, thereby surging the global chatbot market demand.

Self-learning chatbots are on the rise as they can engage customers on a whole other level. The bots can adapt to changing environmental conditions and mimic natural human-like interactions through NLP and ML algorithms. The self-learning capability will foster the growth of the global chatbot market. Several initiatives are being undertaken to introduce the self-learning feature. This includes technical support, sales management, and account management.

Chatbots market share analysis

Based on type, the services segment will grow the highest in the chatbot market share due to increasing adoption by businesses to save costs and automate repetitive tasks.

Based on application, the website segment will maintain dominance in the chatbot market share due to rising integration with bots that help users in multiple ways, like booking flights, scheduling appointments and ordering food, etc.

Asia-Pacific region will be the most lucrative market due to rapid industrialization, technological innovations, and digitization.

Key Players:

Artificial Solutions
IBM Watson
Naunce Communications
eGain Coporation
Creative Virtual
Next IT Corp.
CX Company


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