Customer Experience

Understand what it takes to build a credible customer journey path, the nuances of what impacts emotion, feelings, and long-term brand loyalty. Here, you’ll find a chest of articles designed to help you win in the CX battleground with strategies geared towards empowering employees, customer insights, and digital moments of truth.

customer-experience

Latest Shots

CX Chronicles: Modernism's Business Casual CX Chronicles: Modernism’s Business Casual

Sales is a process built on burnt promises; it’s what makes it tough. Think about the first time you may have tried to sell something, as a part of your job. Short of being...

CX Chronicles: Looping the Customer Journey

It’s essential to jump on board with the concept of customer experience, or even the journey to purchase; we covered some ground on that in our second chapter to this serie...

CX Chronicles: Building Customer Relationships

Customer Relationship - Building a relationship between the customer and the brand begins with an introduction, the awareness phase. It sets the foundation to a long-lastin...